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Privacy Policy

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GetInZone (“GetInZone,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and otherwise process information about individuals who access or use our websites, mobile applications, wearable integrations, software, products, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, and processing of your information as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Services immediately.

Scope of this Policy

This Privacy Policy applies to all GetInZone websites, mobile applications, wearable device integrations, subscription services, customer support interactions, marketing communications, and any other products or services operated by GetInZone.

This Policy does not apply to third-party websites, applications, devices, or services that may be linked to or integrated with our Services. We encourage you to review the privacy policies of any third parties you interact with.

Information We Collect

1. Information You Provide Directly

Account Information. When you register for an account, we collect:

  • Full name
  • Email address
  • Username
  • Password (stored in hashed form)
  • Phone number
  • Date of birth
  • Gender
  • Country of residence

Profile Information. You may optionally provide:

  • Profile photograph
  • Weight, height, and fitness level
  • Training preferences and target heart rate zones
  • Fitness goals and athletic interests

Customer Support Information. When you contact us, we may collect support requests, communications, survey responses, feedback, and technical issue reports.

2. Information Collected Through Use of the Services

Fitness Activity Data. We collect data associated with your fitness activities and training sessions, including workout type, duration, frequency, distance traveled, speed, pace, calories burned, training intensity, workout history, and performance metrics.

Heart Rate and Health-Related Data. When enabled and connected, we may collect:

  • Heart rate measurements (resting, maximum, and zones)
  • Training load and recovery metrics
  • VO2 Max estimates and cardiovascular indicators
  • Sleep information and wellness metrics from connected devices

This information may qualify as sensitive personal information or health-related data under applicable laws. We process it solely to provide the requested fitness tracking, performance analysis, wellness insights, and related Services.

Location Information. With your consent, we collect GPS location data, activity routes, distance measurements, elevation, and geographical analytics. You may disable location access at any time through your device settings.

Usage Information. We collect data about your interactions with the Services, such as login activity, session duration, features accessed, user preferences, navigation patterns, clickstream data, and referral sources.

Device and Technical Information. We collect device model, operating system, browser type, language settings, IP address, device identifiers, crash reports, and diagnostic data.

Cookies and Similar Technologies. We use cookies, pixels, SDKs, local storage, and analytics technologies to operate, secure, improve, personalize, and analyze the Services. For detailed information, please refer to our Cookie Policy.

Payment Information. Payment processing is handled by PCI-compliant third-party providers. We may receive transaction identifiers, billing status, subscription details, renewal information, payment method type, and the last four digits of payment cards. We do not store full payment card details.

Information We Receive from Other Sources

Connected Devices and Fitness Platforms. You may link third-party services such as Apple Health, Apple Watch, Garmin, Fitbit, Samsung Health, Polar, Suunto, COROS, and others. The data we receive (heart rate, workouts, sleep, steps, etc.) depends on the permissions you grant.

Third-Party Authentication Providers. When you sign in via Google, Apple, or other providers, we receive authorized information such as name, email, account identifiers, and profile data.

Service Providers. We may receive information from analytics, security, payment, support, hosting, and marketing vendors.

How We Use Your Information

We use the collected information to:

  • Provide and maintain the Services — including account creation, authentication, fitness tracking, device synchronization, subscription management, and customer support.
  • Analyze and improve performance — calculate zones, track progress, generate analytics, and deliver training insights.
  • Personalize your experience — recommend workouts, suggest training plans, and customize content.
  • Communicate with you — send service notifications, updates, support responses, newsletters, and promotional messages (you may opt out of promotional emails at any time).
  • Improve and develop the Services — conduct research, troubleshoot issues, and develop new features.
  • Protect security and enforce terms — detect fraud, prevent abuse, and maintain platform integrity.
  • Comply with legal obligations — respond to lawful requests and meet regulatory requirements.

How We Share Your Information

  • Service Providers: We share data with trusted vendors bound by contractual obligations to protect your information.
  • Connected Services: Data is shared with third-party devices/platforms only as authorized by you.
  • Business Transactions: Information may be transferred in the event of a merger, acquisition, asset sale, or similar transaction.
  • Legal Compliance: We disclose information when required by law, to protect rights and safety, prevent fraud, or respond to valid legal processes.

Health Data Commitment

GetInZone treats health and fitness data with the highest level of care:

  • We do not sell health data or heart rate data.
  • We do not use health information to train artificial intelligence models.
  • We do not disclose health information to advertisers for targeted advertising.
  • Health data is processed only to deliver and improve the Services you requested.

Data Security

We implement reasonable administrative, technical, and organizational safeguards, including encryption in transit and at rest, secure authentication, access controls, monitoring, and regular security testing. However, no security system is infallible, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights to access, correct, delete, restrict processing, port, object to processing, or withdraw consent regarding your personal information.

To exercise these rights, contact us at privacy@getinzone.com. We will respond within the timeframe required by law and may request verification of your identity.

Children’s Privacy

The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such data has been collected without verifiable parental consent, we will promptly delete it.

International Transfers

Your information may be transferred to and processed in countries outside your residence, including the United States. We implement appropriate safeguards (such as Standard Contractual Clauses or equivalent measures) where required by law.

Regional Notices

European Economic Area (EEA), United Kingdom, Switzerland, and Brazil Residents. We rely on legal bases such as contract performance, legitimate interests, consent, and legal obligations. You may lodge complaints with your local data protection authority.

California and Other U.S. State Residents. Residents of states with applicable privacy laws (including California, Colorado, Virginia, and others) have additional rights such as the right to know, access, correct, delete, opt out of targeted advertising, and data portability. We do not discriminate against users who exercise their rights.

Changes to this Privacy Policy

We may update this Policy periodically. The revised version will be posted with an updated effective date. Your continued use of the Services after changes constitutes acceptance of the updated Policy. We will notify you of material changes where required by law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Team:

GetInZone
Website: https://getinzone.com
Email: privacy@getinzone.com

For urgent privacy matters, please use the dedicated privacy email above.